1. Turnaround time
Focuzprinting.com estimates that all orders containing only flat pieces will be ready to ship within (3- 5 business days) from the business day we receive the completed order. All orders placed before 6pm Eastern will be considered ordered that business day. Any order placed after 6pm will be considered ordered on the following business day. Focuzprinting.com will do everything in its power to correctly produce your job in a timely manner, but can not guarantee a specific shipping or arrival date. The turnaround is an estimate, and is not to be confused with a guarantee. Orders printed on 12pt C2S with aqueous coating are the only products that have the three day estimated turnaround. Please remember extra finishing requires extra production time. The only guaranteed turnaround is the 24 or 48 hour rush turnaround.
Rush Fee: Remember rush orders are only available Mon-Thurs. We do not offer Rush on Fridays,and The $50-48 hrs or $100-24 hrs rush fee will be refunded if we do not ship your job the next business day after your order prints with proper payment and artwork.It does not apply for posters, banners, UV Coated items, magazines, booklets, brochures, and any other item other than our standard 12pt Card Products rush products

2. Payment Terms
all orders must be prepaid due to the speed of our turnaround. We accept Pay Pal, Visa, MasterCard, and American Express. If you would like to pay by check or money order, your order will not print until the check/money order has cleared. This will cause a significant delay in your order. If you submit a check and there are insufficient funds we will charge a $50 Insufficient Funds Fee. Under no circumstances will Focuzprinting.com print a job COD or give credit terms.

3. Orders
Focuzprinting.com reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Focuzprinting.com is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Focuzprinting.com for printing and/or publication.

4. Artwork Tag notice
On all designs created by Focuzprinting.com we retain the right to tag Designed by Focuzprinting.com and the company phone number in as small and as unobtrusive as possible. On all products printed by Focuzprinting.com we retain the right to tag “Printed by focuzprinting.com “and the company's phone number as small and as obtrusive as possible. Only if client states not to tag artwork in Artwork instruction will Focuzprinting.com implement tag on job order.

5. Refund/Return Policy
Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. A minimum charge of $35 is applied to jobs canceled before our evening cutoff time of 6pm. A minimum charge of $50 is applied to jobs canceled before plating occurs at 8pm. No refunds will be given for orders canceled after 8pm of the same business day the order was placed. Each job is custom created for its owner. It can not be reused or resold. Therefore All Sales Are Final. Cancellation of design is $45 for time rendered on the design.

6. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. Focuzprinting.com can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Focuzprinting.com are to the client's knowledge correct, and there are no conditions or agreements relating to the order in which are not written or accompanying said order.

7. Liability
Focuzprinting.com liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Focuzprinting.com warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Focuzprinting.com makes no other warranty and no actions or words of focuzprinting.com or its officers, employees or agents shall constitute a warranty.

8. Indemnification
The customer represents that it has the legal right to produce all printed materials ordered from Focuzprinting.com. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Focuzprinting.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Focuzprinting.com ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Focuzprinting.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Focuzprinting.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Focuzprinting.com for any legal fees and expenses it reasonably incurs in responding.

9. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. Focuzprinting.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Focuzprinting.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Focuzprinting.com does not archive your work for longer than it takes to produce the final product. Please save your work!

10. Alterations/Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.

11. Prepress Proofs
When requested by the customer, Focuzprinting.com will submit color proofs for the customer's review and approval. A minimum shipping charge of $25 is required to send a proof via express air shipping. Proofs must be returned to Focuzprinting.com marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. Focuzprinting.com will not be responsible for undetected production errors if:
• Proofs are waived by the client
• The work is printed per the client's written OK
• Requests for changes are communicated verbally. All requests for changes of any kind must be made in writing to avoid mistakes.
Any proof request waives our turnaround guarantee. Proofs are only available for large projects such as booklets and magazines and are not printed on our offset press.

12. The Guarantee of Color and Exact Color Matching
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.
Focuzprinting.com will not offer credit or a refund for non-matching colors or color shifts. Files submitted at less than 300 dpi (dots per inch) CMYK .tiffs (Tagged Image Format) or 300dpi .jpg (Joint Photographers Explorer Group) file submitted in RGB color mode. Focuzprinting.com is not liable for color shifts and will not offer credits or refunds.

13. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.

14. Overruns/Under runs
Focuzprinting.com will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an under run, focuzprinting.com may bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 5%. All packages are weighed before departure and meet our weight specifications for the amount packaged. If you receive a quantity less than 5% of the industry standards for over/under runs then please inspect the box for shipping damage. Shipping damage is generally the culprit for product shortages.

15. Delivery
Shipping & Postal Delivery Times All delivery dates are estimate. Focuzprinting.com is not responsible for delays caused by the Shipping Provider Charges for delivery of materials and supplies from the client or the client's supplier to Focuzprinting.com are not included in quotations unless specified. Focuzprinting.com is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.

16. Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, Focuzprinting.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Focuzprinting performance has fully satisfied all terms, conditions and specifications. You must inspect the product upon receipt. If any of the products is used then a claim is null and void. The entire contents of the shipping package must be included in order to file a claim. A group of samples are collected and saved by our customer service and sales departments in order to ensure quality. The samples are used as representatives of the order placed if a dispute is called.

17. Disputes & Venue For legal purposes, the venue for any dispute shall be Pinellas County, Florida, USA

18. Right to Subcontract Focuzprinting.com shall have the right to assign any portion of the work required to another contractor.

19. Trade Guarantee
Because of the nature of "gang run" style printing Focuzprinting.com shall not be held responsible for the following issues which may occur during our production process: variation in color, offset (smudges), cutting variations, marking, picking, cutting issues, size discrepancies (over/under), and etc. Customer acknowledges that they are receiving gang run style printing at a substantial price discount and expedited delivery times and thus said printing will not be held to the same standard as traditional offset lithography nor generally accepted printing standards. While every effort will be made to satisfy our customer's needs, requests for reprints or credits based on quality issues will not be recognized.

20. Samples
Focuzprinting.com might use your product for samples or advertising purposes.

21. Billing
Your credit card bill will read "Focuz Torch Media Pay Pal 727-320-6291"

22. Design Specifications
Business card files must have an 1/8" bleed and an 1/8" safe area. Files which do not meet these requirements will be corrected by our prepress department or rejected if it is outside our ability to correct. This may introduce minor image changes to the final printed piece. All files submitted for sizes larger than a business card must have a 1/4" safe area

we take no responsibility for cutting text or images which exist outside our required safe area. Please check your design before submitting it for print. Finished sizes for pieces larger than business cards may vary by 1/8". If you require a custom size, please call for a custom quote. Please refer to our templates section for further information. *Also see our Art Submission Page

We accept .JPG, .TIF, and Flattened .PSD files ONLY. If we receive any other format, our prepress department will convert the file to a usable format and may cause the final piece to come out incorrect. If the proper file format is not uploaded then we cannot guarantee that the printed piece will match the submitted artwork. Issues can be but not limited to: layout changes, fonts replaced, fonts missing, colors shifting, text being trimmed, and general composition errors.

By agreeing to our terms and conditions you understand that art submitted that does not meet our safe area and bleed standards will be corrected by our graphics department. This may include but not limited to adding borders, pixel stretching around the borders, and image resizing. The customer understands that contact will only be made if the problem cannot be resolved by our graphics department. Your card may be charged for the additional work a minimum of $15. If a digital proof is requested then the minimum $15 fee will also be assessed and added to your total cost.

23. Shipping Changes and Shipping Methods
Due to our quick turnaround, shipping methods selected on our online ordering page are final and cannot be changed once the order is submitted. We will not upgrade or change the shipping method that was selected on our online ordering page. Also, we will not use any other form of shipping that is not one of our pre-determined shipping options. We will not use client's account numbers, regardless of the carrier for the shipping of orders.

24. Changes Focuzprinting.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise. This policy was last revised on November 16, 2008.